Free Shipping on all orders over $50 within Australia. International Orders ship free over $100. All prices are in Australian Dollars

FAQ

 

Frequently Asked Questions

What’s your shipping policy?

Free shipping for all orders (excluding antler)

$15.00 shipping for all domestic express orders (excluding antler)

For complete details of our policy please click on our Shipping Policy tag.

When will I get my order?

We generally post orders on the same day.

You can expect delivery to take 2 to 5 days for domestic delivery using the standard Australia Post service.

What’s your Privacy Policy?

For complete details of our policy please click on the Privacy Policy tag.

I’m having trouble ordering from the website

Please email us at info@pinkdeer.com.au. We will contact you as soon as we can.

What’s your returns policy?

If your goods are faulty or you wish to obtain an exchange please contact us at info@pinkdeer.com.au

I placed an order online but would like to change it.

After you click the confirm button you are no longer able to amend your order online

If you have made an error in your selection or provided incorrect details please contact us immediately at info@pinkdeer.com.au

If you placed an order and wish to amend it please appreciate that we ship most orders the same day

How do I track my order?

You will receive an email with your tracking number which you can use online to check the status of your parcel. Go to the

Australia Post website to access this information.

Returns

If your goods are faulty or you wish to obtain an exchange  please contact us at info@pinkdeer.com.au

What happens if my parcel is lost in transit or has been damaged?

Once your order has left Pink Deer all liability for its good delivery rests with Australia Post or any other nominated parcel

delivery service. We are not liable for goods lost or damaged in transit.

Who is responsible for any duties or taxes levied by customs in my country ( other than Australia)?

If you are ordering Pink Deer from a country other than Australia, the purchaser will be responsible for any taxes or duties

levied by customs in the country of importation.